Frequently Asked Questions
Last updated: August 11, 2026
What is Trans365?
Trans365 is a digital browser extension and online service that provides real-time AI translation across 120+ languages. It offers full-page, area, multi-select, and input-box translation modes with side-by-side bilingual display.
Is this a one-time purchase or subscription?
Neither. Trans365 uses a prepaid credit ("token") system. You top up your account balance and tokens are deducted based on actual translation usage. There are no monthly or yearly subscription fees and no forced auto-renewal.
Does my balance renew automatically?
No. Trans365 does not have automatic renewal or recurring billing. Your account balance is only used when you translate, and it is never charged automatically.
Can I cancel anytime?
Yes. There is nothing to cancel — you only pay for what you use. If you choose to stop, simply stop using the service and your remaining balance stays on your account.
Do you offer refunds?
Because this is a digital service delivered immediately, payments are generally non-refundable. Limited exceptions apply for duplicate charges, unauthorized transactions, or proven technical failure. See our Refund Policy for details.
How is the service delivered?
This is a digital service. The browser extension is downloaded from the browser extension store, and the account / balance dashboard is accessible online. Access is provided immediately after signup or successful payment.
Do I need an account?
A free account is required to use the translation service and manage your balance. A limited number of free translations is available without payment so you can try the product.
Where can I get support?
Email us at support@trans365.me. We usually respond within 1-2 business days.