Refund Policy

Last updated: August 11, 2026

At Trans365, we provide digital services that are delivered immediately after purchase. Because of the nature of digital services, all payments are generally non-refundable unless otherwise stated below.

1. General Rule

Fees paid for credits, tokens, and digital access are non-refundable. We do not provide refunds for:

• Unused credit or token balances
• Change of mind
• Failure to use the service before credit expiry

2. Limited Exceptions

We may issue a refund, at our sole discretion, in the following cases:

• Duplicate charge — the same order was charged more than once
• Unauthorized transaction — subject to verification
• Proven technical failure on our side that prevents core service delivery and cannot be resolved within a reasonable time
• Where required by applicable law

3. Refund Request Window

Refund requests must be submitted within 7 days of the original charge date. Requests sent after this period may not be eligible.

4. How to Request a Refund

Please email support@trans365.me with:

• Account email
• Transaction ID / Invoice ID
• Payment date and amount
• Brief reason and supporting evidence (e.g., screenshot, error message)

We may request additional information to verify the claim.

5. Review and Processing

We aim to review requests within 3-5 business days. If approved, refunds are returned to the original payment method. Processing time by banks/payment providers is typically 5-10 business days.

6. Chargebacks

Before initiating a chargeback, please contact us at support@trans365.me so we can help resolve the issue quickly. Fraudulent or abusive chargebacks may lead to account suspension or termination.

7. Policy Updates

We may update this Refund Policy from time to time. The latest version will always be posted on this page with the updated effective date.

8. Contact

Billing support: support@trans365.me